{"article":{"id":18142033980823,"url":"https://survivetheark.zendesk.com/api/v2/help_center/en-us/articles/18142033980823.json","html_url":"https://support.survivetheark.com/hc/en-us/articles/18142033980823-Troubleshooting-and-common-solutions-Console","author_id":361316753028,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17968874980631,"created_at":"2023-10-09T17:30:36Z","updated_at":"2023-10-16T22:05:39Z","name":"Troubleshooting and common solutions (Console)","title":"Troubleshooting and common solutions (Console)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-10-16T22:05:39Z","user_segment_id":null,"permission_group_id":1580814,"content_tag_ids":[],"label_names":[],"body":"

We want to get you back into the game as fast as possible, and while Customer Support agents are here to help, there is a lot you can try on your own first. Follow the steps below to troubleshoot technical problems. 

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Make sure your system is up to date

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Running your console on an outdated version of the operating system may cause performance issues.

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Verify your game is fully installed

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Issues might be caused by the game being launched before it is fully installed. Check your console for any pending or incomplete installations.

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Restore licenses (PlayStation)

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Restoring licenses can be a helpful first step if you are experiencing the following issues:

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FOR PlayStation:

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  1. Go to Settings > Users and Accounts > Other > Restore Licenses.
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  2. Select Restore.
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Reinstall ARK Survival Ascended:

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Reinstallation can sometimes solve a lot of problems.

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Switch to a wired connection

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Wireless connections tend to be difficult to troubleshoot due to potential interference from the environment and other signals. We recommend switching to a wired connection.

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