{"article":{"id":360008242814,"url":"https://survivetheark.zendesk.com/api/v2/help_center/en-us/articles/360008242814.json","html_url":"https://support.survivetheark.com/hc/en-us/articles/360008242814-Troubleshooting-and-common-solutions-Windows","author_id":8612310828,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-99,"vote_count":101,"upvote_count":1,"downvote_count":100,"section_id":17968874980631,"created_at":"2018-08-21T23:54:17Z","updated_at":"2023-10-25T17:55:53Z","name":"Troubleshooting and common solutions (Windows)","title":"Troubleshooting and common solutions (Windows)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-10-25T17:55:52Z","user_segment_id":null,"permission_group_id":1580814,"content_tag_ids":[],"label_names":["help","troubleshooting","crash","common solutions","fatal error","error","freezing","network"],"body":"

We want to get you back into the game as fast as possible, and while Customer Support agents are here to help, there is a lot you can try on your own first. Follow the steps below to troubleshoot technical problems. 

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​Are you experiencing fatal errors / crashes?

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Game crashes can happen for a lot of reasons related to both hardware and software. Take a look at the list of possible fixes below.

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Check your system requirements

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 MinimumRecommended
OSWindows 10/11 with updatesWindows 10/11 with updates
ProcessorAMD Ryzen 5 2600X, Intel Core i7-6800KAMD Ryzen 5 3600X, Intel i5-10600K
Memory16 GB RAM32 GB RAM
GraphicsAMD Radeon RX 5600 XT, NVIDIA GeForce 1080AMD Radeon RX 6800, NVIDIA GeForce RTX 3080
DirectXVersion 12Version 12
NetworkBroadband Internet connectionBroadband Internet connection
Storage70 GB available space70 GB available space
Additional NotesSSD RequiredSSD Required
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Update your drivers

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Outdated drivers are also a common reason ARK might crash. Unfortunately, it’s outside the scope of this guide to personally connect you with each of the many unique drivers used by your hardware. You will have to visit the support websites of each manufacturer for the latest driver updates.

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How to disable all non-essential processes:

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    1. Press   key + R
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    2. Type “msconfig” into the text bar (without quotation marks)
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    3. Click on the Services tab
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    4. Check “Hide all Microsoft services” so you don't accidentally disable a key process
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    5. Click the Disable All button
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    6. Click on the Apply button
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    7. Click on the OK button
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    8. \nRestart your computer
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    2. \n
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Perform a “clean boot” of your system

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Sometimes, other applications can cause ARK to crash. You can exit or disable those applications and see if this resolves the issue with crashing. Alternatively, you should try performing a clean boot.

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Verify Integrity of Game Files

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If you are missing textures or other content in game or experiencing crashing while playing a game, you can have Steam verify that the game's files are installed correctly on the computer.

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  1. Restart your computer and launch Steam\n
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  2. Next, you can either right click the game in your Library, or click the gear icon from the game's Library page on the far right
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  3. From the drop down menu, select Properties...
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  4. Select the Installed Files tab and click the Verify integrity of game files button
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  5. Steam will verify the game's files - this process may take several minutes
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Important: One or more files may fail to verify.

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This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

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Warning:

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Do not run the verification process while performing other system-intensive processes, such as defragmenting your hard drive or scanning for viruses.

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Do not run this process for multiple games at the same time.

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Reinstall ARK Survival Ascended:

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A clean removal and reinstallation can solve a lot of problems.

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FOR WINDOWS:

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  1. Press the    Windows Start button in the corner of your screen
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  2. Click the Settings gear button
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  3. Click into the Apps > Apps & Features pane
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  4. Uninstall ARK Survival Ascended
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  5. Go to your Steam games folder and delete the ARK Survival Ascended folder (The default location is \"E:\\Steam\\steamapps\\common\")
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  6. Restart your computer.
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  7. Redownload the game
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​Are you experiencing connection issues?

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Here are a few common troubleshooting steps you can try.

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Switch to a wired connection

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Wireless connections tend to be difficult to troubleshoot due to potential interference from the environment and other signals. We recommend switching to a wired connection.

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Do not use proxies or vpn connections

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Please make sure that you are not using a VPN or a Proxy to connect to an ARK server, as they can cause a number of connection issues.

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Update your network drivers

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Outdated network drivers can lead to a connectivity issues.

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FOR WINDOWS:

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  1. Press the    Windows Start button in the corner of your screen
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  2. Type \"device manager\" and hit enter
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  3. Expand the \"Network adapters\" category
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  4. Right click the network adapter you are using and click \"Update driver\"
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