{"article":{"id":360024799754,"url":"https://survivetheark.zendesk.com/api/v2/help_center/en-us/articles/360024799754.json","html_url":"https://support.survivetheark.com/hc/en-us/articles/360024799754-Server-outage","author_id":361316753028,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17968874980631,"created_at":"2019-06-17T18:08:02Z","updated_at":"2023-10-16T22:10:29Z","name":"Server outage","title":"Server outage","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-10-16T22:10:28Z","user_segment_id":null,"permission_group_id":1580814,"content_tag_ids":[],"label_names":[],"body":"<p>A customer support representatives will not be able to assist with issues regarding server outage.</p>\n<p>Instead of submitting a support ticket, we advise you to fill out this <a href=\"https://docs.google.com/forms/d/e/1FAIpQLSd8Xn6z_RP7fxGgH_86VZAKDzqmbDboanrC51GSpr_1v9_PLA/closedform\" target=\"_blank\" rel=\"noopener noreferrer\">form</a>. A server administrator will investigate the report as soon as possible.</p>"}}