Dino Issues and You

Ortalio -

Hello all,

 

Some of you have experienced the misfortune of losing a beloved dino. We can understand the inconvenience this may cause, and if you would like support with this issue, be sure to submit a ticket to us.

More info on how to submit a ticket here. 

As such, could you please submit all dino related issues to us using the "Dino Issues" drop down in the ticket submission selection? That will allow for us to pinpoint the exact issues and hopefully get those resolved in the prevention of this reoccuring in the near future. When doing this though, please include the coordinates if possible and any visual evidence you may have. 

 

If you really want to go above and beyond, follow the steps below to give us the more exact coordinates.

  • Log into a single player server
    • Open the console and enter SetCheatPlayer true
  • There will be coordinates that show up
    • We just need the x, y, and z coordinates of where the issue occurred
      • An example is -71467 -52156 0

 

Thank you all for your patience and understanding in this matter. We're hoping that during this Early Access phase, we can help clear out a lot of these persisting issues and help everyone get back to enjoying this game we all love.

 

Please feel free to check out our specific Twitter Page at Ark Support Twitter. We usually keep this up to date. Keep in mind though, we will not be able to address actual tickets via it. However, it will be another place you all can go to reach out to us. 

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