Tame Issues

Ortalio -

Some of you have experienced the misfortune of losing a beloved tames. We can understand the inconvenience this may cause, and if you would like support with this issue, be sure to submit a ticket to us.

As such, could you please submit all tame related issues to us using the "Tame Issues" drop down in the ticket submission selection? That will allow for us to pinpoint the exact issues and hopefully get those resolved in the prevention of this reoccurring in the near future. When doing this though, please include the coordinates if possible and any visual evidence you may have. 

If you really want to go above and beyond, follow the steps below to give us the dev coordinates to your stuck, dead, or lost tames.

For PC: 

1. Open singleplayer

2. To get the XYZ coordinates, use the command "ccc" (with out the ")

3. Paste the coordinates on a notepad (Ctrl + V)

 

For Console:

1. Open singleplayer

2. To get the XYZ coords, use the command "setcheatplayer true" (with out the ")

3. "setcheatplayer false" to turn it off

 

If your tame is still stuck and alive, we are more than happy to meet with you in game to help you retrieve it. Sending us the dev coordinates of the tame and your base will help expedite the ticket process. If it is no longer alive, we can provide a replacement. Please understand that there are limitations that we have on replacement tames. The tame replacements will not be the same as your tame.

If you are getting a tame restored, please keep in mind that we have no control over the stats, color, mutations, or gender of the tame. We are also unable to restore any items that were on the tame.

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