How to Submit a Ticket – Ark

If you’re having issues in-game, and you would like to contact Customer Support, follow these steps below on how to Submit a Ticket:

To submit a ticket you need to have created an account at Survive the ARK

Head over to the Customer Support page and click "Submit a Request" at the upper right hand side of the page.
You will then be prompted to log in to your "Survive the ARK" account if you have not done so already.
You will then need to fill in the boxes with your info.

For example: If you have a tame issue, please select tame issue, and from there you can choose your specific issue, and then provide us with more details.

Once you are done with filling out the boxes with your info, you may proceed to submit your ticket.
You will receive an email confirmation that your ticket has been received
You can log on to the Survive the ARK site, and view your ticket there and respond, or simply respond to us from your email.
We try to assist each player as soon as possible.
- If it does not and you reply to the ticket, it will open the ticket and you'll be able to chat with a GM. (Please note that the GM just simply may not be able to assist you with your request.)

If you haven’t heard from us, it is likely due to a high volume of tickets. Just know we will read and respond to each email as soon as we can, and in order of received.
If you get an automated message, please make sure to read it as it may answer your question.