How to Submit a Ticket

Ortalio -

Hey Survivors!

If you’re having issues in game, and you would like to contact Customer Support, follow these steps below on how to "Submit a Ticket":

To submit a ticket you need to have created an account at Survive the ARK

  • Head over to the Customer Support page and click "Submit a Request" at the upper right hand side of the page. (On mobile devices, it should be on the bottom left) 
  • You will then be prompted to log in to your "Survive the ARK" account if you have not done so already.
    • If you do not have an account, you will need to create one. Once your account is created, proceed to sign in to submit your request.
  • You will then need to fill in the boxes with your info.
    • For example: If you have a dino issue, please select dino issue, and from there you can choose your specific issue, and then provide us with more details. 
  • Once you are done with filling out the boxes with your info, you may proceed to submit your ticket.
  • You will receive an email confirmation that your ticket has been received
  • You can log on to the Survive the ARK site, and view your ticket there and respond, or simply respond to us from your email.
  • We try to assist each player as soon as possible.
    • If you haven’t heard from us, it is likely due to a high volume of tickets. Just know we will read and respond to each email as soon as we can, and in order of received.
    • If you get an automated message, please make sure to read it as it may answer your question.
      • If it does not and you reply to the ticket, it will open the ticket and you'll be able to chat with a GM. (Please note that the GM just simply may not be able to assist you with your request.)
Have more questions? Submit a request


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