1. Press home key
2. Go to settings
3. Go to network
4. Select go-offline
5. Go online again
6. Wait 20 seconds and then go back into the game
Please also clear the system cache on your console. If that still does not work, please try restarting and perhaps even doing a full re-installation of the game.
If all these steps are taken and the issue still persists, please feel free to submit a ticket and we'll troubleshoot it further.
ARK: Survival Evolved is currently in an early access preview state, which means there will be some minor issues and kinks that still need to be worked out. We're currently doing the best we can to keep a constant look out for them and actively work on improving the ARK-gaming experience. Thank you for your continued patience and support of ARK: Survival Evolved.