How to appeal an ARK account ban

Enforcer genie45 -

Do you think that your account was banned by mistake? If so, you can file a ban appeal. 

Filing an Appeal

The first step is letting us know that you think you were banned in mistake.

If you were banned by BattleEye, you will need to contact Battleye for assistance with the reason they have banned your account.  https://www.battleye.com/support/

  1.  To file a ticket, click on Submit a Request at the top right of any support page.
  2.  Select Account Related

Filling Out the Appeal

Provide as much information as possible when filing an appeal. It allows our enforcement agents to diagnose tickets and respond to tickets more quickly.

The appeal's subject line should be in the following format: Ban Appeal – [PC/XBOX/PS4] – [Your Account Name]

For example: Ban Appeal - PC - Survivor_Bob

Additional Information To Provide

 

  1. Your SteamID / Gamertag / PSN
  2. Your Character Name

  3. Your Tribe Name

  4. Classic PvP Server
    • Select Yes only if the violation took part on the Classic PvP Server Cluster
    • Otherwise select No

  5. Server Name
    • Provide the exact name of the server the violation happened on

  6. Game Platform
    • Provide the platform you observed the violation on
      • NOTE: If you are reporting an Xbox SmallTribes violation, please file them under Xbox One and not Xbox Crossplay

  7. Description Field
    • Provide any additional information that will help us understand the issue
    • If you are submitting video evidence, please use one of the following hosting services
      • youtube.com (Upload your video as "not-listed" this will make sure no one else can find it by searching for it)
      • streamable.com (You don’t need an account to upload to this service and you can post the link from other services that aren’t supported. This is the  best option for console players)
      • twitch.tv (Link your past streams with timestamps to check or clips of the violation)
    • Images submitted should be readable or they won't be used. This includes pictures that are too small or pixelated to read.

Unappealable Offenses

If you were banned by our Enforcement Team for the following offenses your account will not be unbanned under any circumstances:

  1. Game exploits (meshing)
  2. 3rd Party Programs (hacking, aimbots)
  3. Real-Life Threats
  4. Real Money Trading

What to Expect

We review each individually. Typically, we are able to respond within several business days but this can vary depending on our current caseload. Do not make multiple tickets on the subject as this will be considered spamming the ticket system. 

The enforcement team will only review one ban appeal for any ban incident.  Make sure to have all the relevant information you need when submitting your ticket the first time.

 

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