How to appeal an account ban

Enforcer genie45 -

Do you think that your account was banned by mistake? If so, you can file a ban appeal. 

Filing an Appeal

The first step is letting us know that you think you were banned in mistake. If you were banned by BattleEye, you will need to contact Battleye here for assistance.

  1.  To create a support ticket, click on Submit a Request at the top right of the support page.
  2.  Select Account Related

 

Filling Out the Appeal

Provide as much information as possible when filing an appeal. It allows our enforcement agents to diagnose tickets and respond to tickets more quickly.

 

The appeal's subject line should be in the following format: Ban Appeal – [PC/XBOX/PS4] – [Your Account Name]

  • For example: Ban Appeal - PC - Survivor_Bob

 

Additional Information To Provide

  1. Your SteamID / Gamertag / PSN
    • For Steam accounts, provide your Steam ID. Need help finding your ID? Read this article
    • For Xbox and Playstation accounts you need to provide the exact spelling of your PSN or Xbox account (capitalization matters)

  2. Your Character Name

  3. Your Tribe Name

  4. Server Name
    • Provide the exact name of the server

  5. Game Platform

  6. Description Field
    • Provide any additional information that will help us understand the issue
    • If you are submitting video evidence, please use one of the following hosting services
      • YouTube (Upload your video as "not-listed" this will make sure no one else can find it by searching for it)
      • Streamable (You don’t need an account to upload to this service and you can post the link from other services that aren’t supported)
      • Twitch (Link your past streams with timestamps to check or clips of the violation)
    • Images submitted should be readable or they won't be used. This includes pictures that are too small or pixelated to read.

 

Unappealable Offenses

If you were banned by our Enforcement Team for the following offenses your account will not be unbanned under any circumstances:

  1. Game exploits (meshing)
  2. 3rd Party Programs (hacking, aimbots)
  3. Real-Life Threats
  4. Real Money Trading

 

What to Expect

Typically, we are able to respond within several business days but this can vary depending on our current ticket volume. Do not submit multiple tickets as this will be considered spamming the ticket system. 

The enforcement team will only review one ban appeal for any ban incident. Make sure to have all the relevant information you need when submitting your ticket.

Have more questions? Submit a request

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