How to report Code of Conduct violations

Enforcer genie45 -

Do you think someone violated the Code of Conduct on our official servers? If so, you should file a report.

Filing A Report

The first step is letting us know that you think there was a violation of the Code of Conduct.

  1. To file a ticket, click on Submit a Request at the top right of any support page.
  2. Select Report Abuse

Filling Out the Report

Provide as much information as possible when filing tickets. It allows our enforcement agents to diagnose tickets and respond to tickets more quickly.

The report's subject line should be in the following format: [CoC violation] – [PC/XBOX/PS4] – [Your Account Name]

Example: Pillaring - PC - Survivor_Bob

Additional Information To Provide

  1. Your SteamID / Gamertag / PSN
  2. Your Character Name

  3. Your Tribe Name

  4. Classic PvP Server
    • Select Yes only if the violation took part on the Classic PvP Server Cluster
    • Otherwise select No

  5. Map Name
    • Select the map where the violation happened. This should match with the Server Name

  6. Server Name
    • Provide the exact name of the server the violation happened on

  7. Coordinates
    • Provide exact GPS coordinates if you are on consoles
    • If you’re on the PC client (including the Windows 10 build) please use
      CopyCoordsToClipboard or short ccc console command, as this will copy the exact dev coordinates into your clipboard ready to be pasted in the field

  8. Time of Issue
    • Provide the date and time in PST of when the violation took part

  9. Reported SteamID / Gamertag /PSN
    • if possible provide the SteamID / Gamertag /PSN of the player you report
      • For Xbox and Playstation accounts you need to provide the exact spelling of the PSN or Xbox account (Account names are case sensitive!)
    • if you don't know it just fill the field with n/a

  10. Reported Character Name
    • Provide the exact character name of the person who violated the Code of Conduct

  11. Reported Tribe Name
    • Provide the exact tribe name of the person who violated the Code of Conduct

  12. Game Platform
    • Provide the platform you observed the violation on
      • NOTE: If you are reporting an Xbox SmallTribes violation, please file them under Xbox One and not Xbox Crossplay

  13. Description Field
    • Provide any additional information that will help us understand the issue
    • If you are submitting video evidence, please use one of the following hosting services
      • youtube.com (Upload your video as "not-listed" this will make sure no one else can find it by searching for it)
      • streamable.com (You don’t need an account to upload to this service and you can post the link from other services that aren’t supported. This is the  best option for console players)
      • twitch.tv (Link your past streams with timestamps to check or clips of the violation)
    • Images submitted should be readable or they won't be used. This includes pictures that are too small or pixelated to read.

 

What To Expect

After filing a ticket, your request will go into a queue that’s based on the time/date we received it. Since each case is reviewed individually, during periods of high ticket volume Customer Service agents may be delayed in responding to your ticket. Once an agent begins to work on your ticket, they will contact you to arrange a date and time in the future to assist.

 

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.